Refund policy
Refund Policy
Last Updated: October 29, 2026
At STARLINGSTORE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Period
You may request a return within 30 days of receiving your order. To initiate a return, please contact us at contact@starling-store.com.
Return Eligibility
To qualify for a return, the following conditions should be met:
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The item must be unused and in its original condition.
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The item should be returned in its original packaging whenever possible.
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Proof of purchase or your order number must be provided.
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The item must not show damage caused by misuse or improper handling after delivery.
Certain products may be subject to additional restrictions where permitted by applicable law.
How to Request a Return
To request a return, follow these steps:
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Contact us at contact@starling-store.com with your order number.
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Explain the reason for your return.
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Provide photographs or additional information if requested.
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Wait for our customer service team to review your request and provide return instructions.
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If your return is approved, follow the instructions provided to return the item.
Please contact us before sending any products back.
Refund Processing
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method whenever possible.
Please allow 5–10 business days for refund processing. Additional time may be required for your bank or payment provider to make the funds available.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at contact@starling-store.com.
Include your order number and photographs of the item, if applicable, so we can review the issue and determine an appropriate resolution.
Exchanges
If you would like to exchange an item, please contact contact@starling-store.com. Exchanges are subject to product availability and approval.
Contact Us
For questions regarding returns or refunds, please contact:
STARLINGSTORE
Email: contact@starling-store.com