FAQ
Orders
How soon does my order leave?
Every order is packed and processed within 1-2 business days. As soon as it is on its way, you get an email with the tracking number.
Can I change or cancel my order?
Yes, if it has not shipped yet. Send your order number to contact@starling-store.com as soon as you can and we will try to catch it in time.
I never got a confirmation email.
It is sent automatically, so take a quick look in your spam or promotions folder. Still missing? Email us and we will resend it.
Shipping
How long will delivery take?
After processing (1-2 business days), delivery within the United States takes:
- Standard - 5-8 business days - $8.00, or Free on orders of $70 or more
- Express - 2-4 business days - $15.00
Do you ship internationally?
Not yet. For now we ship only to addresses in the United States.
How much is shipping?
Standard shipping is $8.00, and it is free on orders of $70 or more. When it needs to arrive sooner, choose Express for $15.00.
Is sales tax included in the price?
All prices are shown in US dollars ($) and do not include sales tax. Any applicable sales tax is calculated at checkout based on your shipping address, so you see the full total before you pay.
Returns and refunds
Can I return something?
Yes. You have 30 days from delivery to send back an item that is unused and in its original packaging. All the details are on our Refund Policy page.
Who covers return shipping?
We do if the item arrived damaged or defective, or if we sent the wrong thing. If you simply changed your mind, the return shipping is on you.
How fast is the refund?
We send the refund within 3 business days of receiving your return. Your bank may take another 5-10 days to show it.
About the products
Will it look like the photos?
Yes. Screens can shift colors a little, but we never edit a product to look like something it is not.
Something arrived damaged. What now?
Email contact@starling-store.com with a photo within 7 days of delivery, and we will send a replacement or a refund, whichever you prefer.
Can I send an order as a gift?
Of course. Just enter the recipient's address at checkout.
Payment and privacy
Which payment methods do you accept?
All major credit and debit cards, plus the digital wallets shown at checkout.
Is paying here safe?
Yes. Payments travel over an encrypted connection, and we never see or keep your full card number.
Anything else? Write to contact@starling-store.com. We reply Monday-Friday, 9:00am-6:00pm (ET).